Shipping policy

At Westores77, we strive to get your orders to you quickly and reliably. This Shipping Policy explains our order processing, shipping methods, delivery estimates, costs, and what to expect. Please read it carefully before placing an order. By placing an order, you agree to these terms.

1. Order Processing Time

Orders are processed within [1-3] business days (Monday to Friday, excluding UK bank holidays).
Orders placed after [3 PM GMT] or on weekends/holidays are processed the next business day.
Processing time starts once payment is confirmed and does not include shipping/delivery time.
During peak periods (e.g., sales, holidays), processing may take longer—we'll notify you via email if delays occur.

2. Shipping Methods and Rates (UK Domestic)

We ship primarily within the United Kingdom (England, Scotland, Wales, Northern Ireland). Shipping rates are calculated at checkout based on weight, size, destination, and selected carrier.

Standard Shipping — [£3.99 - £5.99] (via Royal Mail / Evri / similar) — Estimated delivery: [3-5] business days.
Express Shipping — [£6.99 - £9.99] — Estimated delivery: [1-2] business days.
Free Shipping — On orders over [£50] (UK mainland only; excludes remote areas like Scottish Highlands/Islands or Northern Ireland unless specified).

Additional fees may apply for oversized/heavy items, remote postcodes (e.g., ZE, HS, IV, KW, PA, PH, BT), or if signature is required.

3. Delivery Estimates

Delivery times are estimates only and start after processing. Actual delivery depends on the carrier and external factors (e.g., weather, volume, address accuracy).

UK Mainland: [2-7] business days total (processing + shipping).
Remote UK areas (e.g., Scottish Islands, Northern Ireland): May take [5-10] business days.
We are not responsible for delays caused by carriers or force majeure events (e.g., strikes, customs issues).

Tracking: You'll receive a confirmation email with tracking details once your order ships. Track via the carrier's website or your account on our site.

4. International Shipping

We currently ship to select countries outside the UK (check availability at checkout). International orders may incur:

Customs duties, import taxes, VAT, or brokerage fees (payable by the recipient upon delivery).
Longer delivery times: [7-21] business days depending on destination.
We use carriers like Royal Mail International or DHL for international shipments.

We do not ship to restricted countries (full list available on request). Customers are responsible for ensuring the import is legal in their country.

5. Local Pickup / Collection (if applicable)

We offer local pickup in for eligible orders. Select "Local Pickup" at checkout. You'll receive an email when your order is ready (usually within [1-2] business days). Pickup must occur within [7] days.

6. Lost, Damaged, or Delayed Orders

If your order doesn't arrive within the estimated window, contact us within [30] days of the expected delivery date.
For damaged/missing items: Report within [7] days of receipt with photos— we'll investigate with the carrier and offer a resolution (replacement, refund, or credit).
We work with reliable carriers but are not liable for carrier delays beyond our control.

7. Returns, Refunds, and Shipping-Related Issues

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped). Return shipping is usually at the customer's expense unless stated otherwise. See our full Return Policy [link to your Return Policy page] for details.

Under UK law, you have rights regarding faulty or mis described goods. This policy does not affect your statutory rights.

8. Changes to This Policy

We may update this policy from time to time. The version on our website is the current one—check back regularly. Significant changes will be notified via email or site announcement.